Thank you for your feedback! I’m sorry to hear about the confusion. According to our system, your booking was made for a regular haircut, not a trainee haircut. Alex is no longer a student and is now part of our main team, which is why the pricing was different.
I’m glad to hear you were happy with Alex’s work—he truly is wonderful! For future bookings, please double-check that you’ve selected a trainee option if you’re aiming for student pricing, and feel free to reach out if you need any assistance.
Wishing you a great holiday season!
Best regards,